eHarmony Complaint Scam Update
Wednesday, April 23rd, 2008In the interest of fairness, I will report the outcome of my dispute with eHarmony, as mentioned in this entry.
1. They refunded 2 of the 3 fraudulent charges on my credit card. They claimed, in their wrap-up email, that “the auto renewal charge you are disputing occurred within our terms and conditions.” Which means, I suppose, that they are doing me the favor of saving my time and energy in further disputes. I do have documentation that substantiates my claim for refund of three months’ charges, made to my card AFTER my initial subscription expired AND I followed their procedure to DISABLE AUTO RENEW on my account. However, at this point, two months’ refund is what I get for the trouble of two phone calls (one very angry, one not so) and filling out a form and faxing it.
2. I’m done.
If anyone surfs in here having searched “eHarmony scam” or eHarmony customer complaint or (what other keywords can I load in here), my best advice is DO NOT SIGN UP WITH EHARMONY. Period.