Reading the Fine Print
Thursday, December 20th, 2007Have you ever wondered if you can change your mind about a trip, even though you bought a NON-REFUNDABLE ticket? Me too. So I read the fine print on AA.com:
Fully or partially unused refundable tickets may be submitted to American Airlines for possible refund. Many tickets contain fare restrictions that limit their refundable value and require fees and/or penalties to be deducted for any refund of the original ticket.
If your paper/printed ticket passes refund eligibility and you submit the refund request, you will be required to mail in your original coupons to American Airlines at the address below before your request can be processed.
In other words, good luck with the refund for a refundable ticket. Maybe we will, maybe we won’t.
Non-Refundable Tickets:
Non-refundable tickets cannot be refunded.
Roger. Got it. Hence, the name.
But there’s more!
For non-refundable tickets issued on or after
However, for non-refundable tickets issued on or before
· If the new ticket has a higher cost than the original ticket, you will have to pay an additional amount (the fare difference plus a change fee).
· If the new ticket has a lower cost than the original, you may receive a transportation voucher for the full value of the fare difference (plus pay a change fee).
Contact our Reservations agents when you are ready to make your new travel plans. They will advise you of the applicable procedures and fees.
So they are not “refundable” but they may be “valid.” Alrighty then!
There will not be a quiz. But there may be applicable procedures and fees.