Archive for December 20th, 2007

Reading the Fine Print

Thursday, December 20th, 2007

Have you ever wondered if you can change your mind about a trip, even though you bought a NON-REFUNDABLE ticket? Me too. So I read the fine print on AA.com:

Fully or partially unused refundable tickets may be submitted to American Airlines for possible refund. Many tickets contain fare restrictions that limit their refundable value and require fees and/or penalties to be deducted for any refund of the original ticket.

If your paper/printed ticket passes refund eligibility and you submit the refund request, you will be required to mail in your original coupons to American Airlines at the address below before your request can be processed.

In other words, good luck with the refund for a refundable ticket. Maybe we will, maybe we won’t.

 

Non-Refundable Tickets:

Non-refundable tickets cannot be refunded.

Roger. Got it. Hence, the name.

But there’s more!

For non-refundable tickets issued on or after August 30, 2002, for travel on or after October 1, 2002, changes to non-refundable fares must be made no later than the departure date of the ticket, or the ticket has no value. Changes may be made to the non-refundable itineraries before scheduled departure date, subject to certain restrictions and fees.

However, for non-refundable tickets issued on or before August 29, 2002, in most cases the value of the non-refundable ticket may be used towards the purchase of another non-refundable ticket for the same traveler for up to 12 months from the original purchase date. There is a change fee for providing this service which may vary depending on the fare purchased.

· If the new ticket has a higher cost than the original ticket, you will have to pay an additional amount (the fare difference plus a change fee).

· If the new ticket has a lower cost than the original, you may receive a transportation voucher for the full value of the fare difference (plus pay a change fee).

Contact our Reservations agents when you are ready to make your new travel plans. They will advise you of the applicable procedures and fees.

So they are not “refundable” but they may be “valid.” Alrighty then!

There will not be a quiz. But there may be applicable procedures and fees.